Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Beyond Perfection website (beyondperfection.in) and our AI automation consulting services ("Services"). By accessing our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Company Information

Beyond Perfection is an AI automation consultancy specializing in intelligent workflow design, custom automation solutions, and enterprise process optimization. We serve clients globally across the United States, Canada, Australia, Europe, and other regions.

3. Services Description

3.1 Core Services

Our services include but are not limited to:

• Enterprise AI Automation: Custom workflow development using platforms like n8n, Zapier, Make.com, and AI integrations
• Business Process Optimization: Analysis and automation of sales, marketing, HR, finance, and operational workflows
• Custom AI Solutions: Document processing, content generation, predictive analytics, and intelligent data management
• Industry-Specific Automation: Specialized solutions for healthcare, finance, e-commerce, SaaS, and professional services
• Consulting and Strategy: Process assessment, technology recommendations, and automation roadmaps
• Implementation and Support: Deployment, testing, training, and ongoing optimization services

3.2 Service Limitations

Our services are subject to the following limitations:

• Services are provided on a project or retainer basis as agreed upon in separate service agreements
• We do not guarantee specific business outcomes, though we strive for measurable improvements
• Implementation timelines may vary based on project complexity and client requirements
• Third-party platform limitations may affect service delivery and functionality
• We reserve the right to decline projects that are not aligned with our expertise or ethical standards

4. Client Responsibilities

As our client, you agree to:

• Accurate Information: Provide truthful, accurate, and complete information about your business processes and requirements
• Access and Cooperation: Grant necessary access to systems, data, and personnel required for service delivery
• Timely Communication: Respond promptly to requests for information, feedback, and approvals
• Payment: Make payments according to agreed terms and schedules
• Compliance: Ensure your use of automation solutions complies with applicable laws and regulations
• Data Security: Maintain appropriate security measures for your systems and data
• Change Management: Properly train staff and manage organizational changes related to automation implementation

5. Intellectual Property Rights

5.1 Our Intellectual Property

Beyond Perfection retains all rights to:

• Our proprietary methodologies, frameworks, and processes
• Generic automation templates and reusable components we develop
• Our website content, branding, and marketing materials
• Knowledge, techniques, and best practices gained through our work

5.2 Client-Specific Work

For custom automation solutions developed specifically for your business:

• You retain ownership of your business data and proprietary information
• Custom workflows and configurations created for your specific use case become your property upon full payment
• We retain the right to use generalized knowledge gained for future projects
• Third-party platform licenses and usage rights are governed by their respective terms

5.3 License Restrictions

You may not reproduce, distribute, modify, or create derivative works of our proprietary materials without explicit written permission. Any unauthorized use of our intellectual property may result in immediate termination of services and legal action.

6. Payment Terms and Conditions

6.1 Pricing and Payment

• Service fees are outlined in individual project agreements or service contracts
• Payment terms are typically Net 30 days from invoice date unless otherwise specified
• Late payments may incur interest charges and service suspension
• All fees are exclusive of applicable taxes, which are the client's responsibility
• Refunds are handled on a case-by-case basis according to project agreements

6.2 Additional Costs

Clients are responsible for third-party platform fees, software licenses, and any additional tools or services required for automation implementation. These costs will be clearly communicated before implementation.

7. Service Level Agreements

7.1 Performance Standards

We commit to:

• Deliver services according to agreed timelines and specifications
• Maintain professional communication and project management standards
• Provide ongoing support during agreed support periods
• Follow industry best practices for security and data protection

7.2 Response Times

• Critical Issues: 4-8 business hours for initial response
• General Support: 24-48 hours for initial response
• Enhancement Requests: 3-5 business days for assessment

Response times may vary based on issue complexity and current project load. Premium support options are available for enterprise clients.

8. Confidentiality and Data Protection

8.1 Confidential Information

We treat all client information as confidential, including:

• Business processes, strategies, and operational data
• Technical configurations and system architectures
• Financial information and performance metrics
• Customer data and proprietary business information

8.2 Data Handling

We implement appropriate technical and organizational measures to protect client data, including encryption, access controls, and regular security assessments. Our data handling practices are detailed in our Privacy Policy and comply with applicable data protection regulations including GDPR and CCPA.

9. Social Media and Digital Marketing Compliance

9.1 Platform Compliance

Our digital marketing services, including social media advertising and lead generation, comply with the terms of service and advertising policies of major platforms including:

• Meta Platforms (Facebook, Instagram): Compliance with Meta's 2025 advertising policies, custom audience requirements, and data usage terms
• LinkedIn: Adherence to LinkedIn's Lead Gen Forms policies, data sharing restrictions, and professional networking guidelines
• X (Twitter): Compliance with X Ads policies, targeting restrictions, and content guidelines
• Google Ads: Adherence to Google's advertising policies and data usage requirements

9.2 Data Usage and Consent

When providing social media marketing services, we commit to:

• Obtaining explicit consent before uploading customer data for custom audience targeting
• Implementing proper consent management and opt-out mechanisms
• Complying with platform-specific data sharing restrictions and usage terms
• Maintaining documentation of consent and data processing activities
• Respecting user privacy preferences and platform opt-out controls

9.3 Client Responsibilities for Social Media Marketing

Clients engaging our social media marketing services agree to:

• Provide only legally obtained contact data with appropriate permissions for marketing use
• Maintain valid privacy policies that comply with social media platform requirements
• Obtain necessary consents from their customers for data sharing and targeted advertising
• Comply with all applicable privacy laws and regulations in their jurisdiction
• Promptly honor opt-out requests and update their data accordingly

9.4 Platform Changes and Compliance Updates

Social media platforms regularly update their terms of service, advertising policies, and technical requirements. We will make reasonable efforts to maintain compliance with such changes, but clients acknowledge that platform updates may require modifications to existing campaigns, additional costs, or service adjustments. We are not liable for campaign performance impacts resulting from platform policy changes beyond our control.

10. Limitation of Liability

10.1 General Limitations

To the maximum extent permitted by law, Beyond Perfection's liability is limited as follows:

• Our total liability shall not exceed the total amount paid by the client for the specific project or service
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not responsible for business interruption, lost profits, or lost data except as directly caused by our negligence
• Third-party platform failures, downtime, or limitations are not our responsibility

10.2 Exceptions

These limitations do not apply to liability arising from gross negligence, willful misconduct, or violations of confidentiality obligations. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Termination

11.1 Termination by Either Party

Either party may terminate the service relationship:

• With 30 days written notice for ongoing retainer agreements
• Immediately for material breach of contract (with opportunity to cure within 15 days)
• Immediately for non-payment after 30 days past due
• Upon mutual agreement in writing

11.2 Effects of Termination

• All outstanding fees become immediately due and payable
• We will provide reasonable assistance in transitioning services
• Client data will be returned or securely destroyed according to data retention policies
• Confidentiality obligations continue indefinitely
• Any completed work product becomes client property upon full payment

12. Dispute Resolution

12.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith resolution through direct negotiation for at least 30 days.

12.2 Formal Disputes

Any unresolved disputes will be handled through binding arbitration administered by a recognized arbitration organization, with proceedings conducted in English. Each party bears their own costs unless otherwise awarded by the arbitrator.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with applicable laws in the jurisdiction where services are primarily delivered. For international clients, we will specify governing law in individual service agreements. Nothing in these Terms limits your rights under consumer protection laws in your jurisdiction.

14. Force Majeure

Neither party is liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, internet outages, third-party platform failures, or other force majeure events. We will make reasonable efforts to minimize disruption and communicate alternative solutions.

15. Severability and Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect. No waiver of any term or condition is effective unless in writing. Failure to enforce any provision does not constitute a waiver of the right to enforce it later.

16. Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter herein.

17. Contact Information

For questions about these Terms or our services, please contact us: